Learning to say no to people at work can be jarring and uncomfortable for some. However, saying "YES!" to every piece of work that comes your way is not healthy either. Prioritizing work based on urgency and confidently declining extra work aids in the production of quality work.
Do you frequently feel overburdened at work? Do you ever feel as if you're being taken for granted? Do you frequently work after hours? Then this is the article for you. We've compiled a list of actionable dos and don'ts for saying "NO" without feeling guilty.
- Reframe your thinking about the word:
Saying 'No' to additional work does not always have to imply being overburdened on your current project. It entails respecting your time and being deliberate about how you spend it. Because time and energy are limited resources, it is critical to spend them wisely.
- Practice being assertive while remaining polite:
Being direct in your responses does not have to imply being impolite. Maintain a neutral tone. Be pleasant while remaining firm. If the other person must choose between words and body language, the majority will choose the latter. Understanding and communicating appropriate body language cues is therefore critical.
- Body language that conveys "NO":
crossed legs, folded arms, sitting back, feet away from each other to disengage, closed posture, and so on.
- Yes-sending body language:
open posture, forward leaning, enthusiastic hand movements, being at ease, etc.
- Do offer an alternative:
A flat "NO" may come across as hostile, so propose an alternative. This way, even if you are not involved in the project, you will appear helpful and a team player. Instead of saying, "I won't be able to take on this; I'm swamped right now," try saying, "Hey! I am currently unavailable, but I can complete the task on Wednesday after I finish the work I am currently working on."
- Do feel sympathy for the other person:
A little gratitude goes a long way. Using phrases like "I understand that..." and "I recognize that..." can help convey compassion. This makes people feel heard and helps them maintain a positive relationship with you.
- Do not feel obligated to respond immediately:
Situations can be complicated and tricky. You do not need to enter the situation with a negative response right away. Weigh your options, review your work schedule, and take some time to reflect.
"I need some time to think about it," you are free to respond. Can I get back to you soon?"
If you know your response will be negative, don't waste time. It will only get worse and affect you later, especially if you are anxious.
Furthermore, it is more equitable to give the opposing viewpoint and find an alternative if you are unable to do so.
- Don't apologize more than once:
It is best not to apologize too often. Instead of saying "I'm sorry," try saying "Thank you." For example, "Thank you for your patience" sounds much better and has more clout than "Sorry for the delay."
Setting boundaries and standing up for yourself is an important skill to develop in your personal and professional life. Stop succumbing to peer pressure and putting others' needs ahead of your own. It is a skill that must be learned and practiced for a long time before you can master it.